Shipping & Delivery

Shipping Fees

Malaysia

Change of Shipping Address

There is a limited time where we may be able to amend your address before your order is dispatched. If your order status is still “Processing”, simply reach out to our customer services team with your order number and new address and they will look into this for you.

Delivery Times

Items are dispatched within 48 hours after you have placed your orders. Average delivery times are between 3-6 working days (working days include Monday to Friday and excludes any public holidays).

An email with tracking information will be sent to you once the items have been picked up by a local courier

Returns

1. Due to the nature of our products, all items are non-refundable or exchangeable. We also currently do not accept any kind of returns or refunds for change of mind.
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Cancellations

Order cancellation is subject to the status of your parcel.

1. If your order status is still “Processing”, you may cancel your order and claim a refund.
2. If your order status is “Completed”, please allow up to 9 working days from the date of purchase to receive your parcel. If you have still not received your parcel within this time, you may claim a refund from us.
3. Refunds will be made to your original mode of payment.
4. Depending on your mode of payment, refunds go into a queue and may take up to 28 business days to complete.